Problem Description
Customers cannot complete checkout due to payment errors.
Detailed Information
🔧 Solutions
Step-by-step guides to fix this problem
Check Payment Gateway Configuration
✅ Verified IntermediateVerify your payment gateway settings in Shopify.
Step-by-Step Instructions
Navigate to payment settings in Shopify.
Check if API keys are correctly configured.
SHOPIFY_API_KEY=your_api_keyRun a test transaction to verify functionality.
Verify Payment Gateway Configuration
✅ Verified IntermediateCheck your payment gateway settings and API keys to ensure they are correctly configured.
Step-by-Step Instructions
Navigate to Settings > Payments in your Shopify admin dashboard.
Check if API keys are correctly configured and active.
Run a test transaction using sandbox mode.
Verify webhook URLs are correctly configured and accessible.
Ensure currency matches your store and gateway settings.
Check Customer Payment Method
✅ Verified BeginnerVerify if the customer's payment method is valid and has sufficient funds.
Step-by-Step Instructions
Check customer payment information and transaction history.
Check if card details are correct and not expired.
Ask customer to use a different payment method.
Check Error Logs
✅ Verified AdvancedReview server and application error logs to identify the issue.
Step-by-Step Instructions
Navigate to server logs directory.
Check error messages for clues.
Address issues found in logs.
Need more help? Check related problems below or contact support.
📚 Related Problems
Other issues you might find helpful
🔧 About Shopify
Leading e-commerce platform with complete store management.